IT HELPDESK ENGINEER
IT HELPDESK ENGINEER
IT
Remote
Junior / Middle / Senior
Full-time
Responsibilities
Perform desktop, printing, and peripherals support
1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issues
Provide technical service to end-users, troubleshooting issues related to personal computers, applications, and IP phones
Manage Windows 7, 8 & 10, MS Office applications, network connectivity, printer mapping, etc.
Manage email messaging configurations and troubleshooting issues for Outlook
Manage desktop hardware troubleshooting and diagnosis
Comprehensive documentation of all support calls.
Knowledgeable on different IT Technologies where continuous learning in the work field is expected
Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;
Perform administrative and other tasks as deemed necessary by the HelpDesk Team Lead
Adhoc duties as assigned
May be required to be on a rotating shift
Requirements
Candidate must possess at least a Higher secondary/Pre-U/A level/College in Computer Science, Information Technology, or equivalent
Strong knowledge of LAN/WAN technologies such as TCP/IP networking
At least 3 year(s) of working experience in the related field is required for this position
Excellent interpersonal and communication skills
Knowledge with Windows operating systems
Experience with Office 365 and Active Directory preferred
Proficient communication in English, Mandarin is a plus. (in order to provide technical service to English and Mandarin-speaking end-users, troubleshooting issues related to personal computers, applications, and IP phones.)
Benefits
Salary range: Up to 2500$ gross
Infomation
Offered Salary
1,500 $ - 2,500 $
Skills