IT HELPDESK ENGINEER

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IT HELPDESK ENGINEER

IT

Remote

Junior / Middle / Senior

Full-time

Responsibilities

  • Perform desktop, printing, and peripherals support

  • 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issues

  • Provide technical service to end-users, troubleshooting issues related to personal      computers, applications, and IP phones

  • Manage Windows 7, 8 & 10, MS Office applications, network connectivity, printer mapping, etc.

  • Manage email messaging configurations and troubleshooting issues for Outlook

  • Manage desktop hardware troubleshooting and diagnosis

  • Comprehensive documentation of all support calls.

  • Knowledgeable on different IT Technologies where continuous learning in the work field is expected

  • Maintain a high degree of customer service to all employees, vendors, and clients of the company and adhere to all service management principles;

  • Perform administrative and other tasks as deemed necessary by the HelpDesk Team Lead

  • Adhoc duties as assigned

  • May be required to be on a rotating shift

Infomation

Offered Salary

1,500 $ - 2,500 $

Skills

Requirements

  • Candidate must possess at least a Higher secondary/Pre-U/A level/College in Computer Science, Information Technology, or equivalent

  • Strong knowledge of LAN/WAN technologies such as TCP/IP networking

  • At least 3 year(s) of working experience in the related field is required for this position

  • Excellent interpersonal and communication skills

  • Knowledge with Windows operating systems

  • Experience with Office 365 and Active Directory preferred

  • Proficient communication in English, Mandarin is a plus. (in order to provide technical service to English and Mandarin-speaking end-users, troubleshooting issues related to personal computers, applications, and IP phones.)

Benefits

Salary range: Up to 2500$ gross