Work closely with the Product Managers across global offices to identify and prioritize infrastructure requirements and improvement efforts from other engineering teams and within the engineering squad.

Facilitate and take part in inter/intra-squad architectural discussions to clarify or iterate on the technology requirements.

Plan high-level solutions, delegate the work within the team, and perform regular reviews of the work of team members afterward.

Carry out pager and on-call duty to ensure smooth systems’ operations.

Act as the final escalation point within the engineering squad before an incident is escalated into the wider engineering team.

Lead and drive frequent postmortem investigations, documentation, and communication.

Facilitate periodic reviews of different infrastructure aspects to identify improvement opportunities such  as cost, reliability, performance, and incident readiness etc.

Identify key areas of improvements among the team’s expertise and propose appropriate plans to resolve technical issues or rectify weaknesses.

Regularly communicate infrastructure concepts and considerations to other teams effectively and efficiently.

Promote and foster a result-oriented, “customer-first” mindset among the team with delegation while encouraging strong ownership within the team,