SHD025 - ENTERPRISE CUSTOMER SUCCESS MANAGER

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SHD025 - ENTERPRISE CUSTOMER SUCCESS MANAGER

Business Development

Remote

Manager

Full-time

Responsibilities

  • Build and deepen executive relationships with customers. Influence long-term strategic direction and serve as a supporting business partner.

  • Guide customer journeys, presenting to C-level executives in corporate and global customers.

  • Support the Enterprise Account Manager to ensure the health of the account remains high at all times by producing documents, meetings, presentations, reports, and webinars.

  • Help clients reflect their business processes on the company's platform through management and guidance of configuration, integration, and training.

  • Drive account strategy in generating and developing business growth opportunities, working collaboratively with POD leaders, and Product.

  • Understand each customer’s Quality and Sustainability goals, strategic growth plans and business drivers, technology strategy, and competitive landscape.

  • Drive business development, forecast accurately and achieve strategic goals by leading customers through the entire impact journey that Inspectorio can offer.

  • Stay up to date on all Product and major Industry developments.

  • Successfully prescribe impactful solutions and convince customers of the impact.

  • Maintain clear and updated documentation on all information gathered to ensure the rest of the team is enabled to operate efficiently.

  • Help the rest of the team continuously improve the revenue growth process and strategy.

  • Work as a liaison within the organization to ensure product continue to enhance capabilities that better serve our customers.

  • Propose, develop and lead the execution of adoption plans and corrective action plans for customers.

  • Measure and track portfolio, lifecycle stage, adoption levels, upsell and renewal.

  • Identify opportunities for upselling, cross-selling and expand adoption.

  • Establish processes required to ensure efficient, effective team operations - Hold team and individuals accountable for the success.

  • In collaboration with the product team, responsible for the deep understanding of all current and future product capabilities and their respective value proposition.

  • Drive insights and performance recommendations to customers by analyzing customer data.

Infomation

Offered Salary

5,000 $ - 8,000 $

Skills

Requirements

  • Bachelor's degree or equivalent practical experience.

  • Experience in establishing and growing senior-level relationships (Directors, VP, SVP, etc.)

  • Comfortable to own and manage monthly & quarterly objectives and quotas

  • Analytic and process-oriented mindset

  • Fluent English

Preferred Qualifications

  • Experience using Sales/Customer Success tools such as HubSpot, LinkedIn, Totango, Salesforce, etc.

  • Demonstrated experience in account management or customer success for B2B SaaS, analytic tools, or applications software with a track record in exceeding goals.

  • Experience working with and presenting to C-level executives.

  • Understanding of global sourcing and/ or manufacturing industry.

  • Demonstrated success with large complex commercial and legal negotiations working with procurement, legal, and business teams.

  • Track record in working with and managing partners in complex implementation projects, including global system integrators and packaged software vendors.

Benefits

Salary range: Negotiate