top of page

VCG002 - QA ENGINEER

Jt 1.png

VCG002 - QA ENGINEER

IT

Ho Chi Minh City

Junior

Full-time

Responsibilities

  • Regularly review the backlog of agents to find out potential compliance issues/Case handling issues/Process issues, and report to leadership team in a timely manner

  • Make recovery call for risky cases to minimize CPE risks, responsible for recovery call results.

  • Align with team policy, drive-related actions (Process, compliance policy, KPI related policy, etc.)

  • Other Daily/weekly/Monthly works (meetings with manager, compliance check, process check, etc.)

APPLY

Infomation

Offered Salary

600 $ - 800 $

Skills

Requirements

  • Excellent communication skills, English language level and strong customer service sense, able to help recover customer experience of high-risk cases

  • Have strong sense of insight, able to detect employees’ case handling/compliance issues and provide suggestions accordingly

  • Have strong sense of responsibilities, able to complete all works on time and report feedbacks timely to leadership team

Benefits

Working location: Binh Thanh District, HCMC

Salary range: up to USD 800 gross

bottom of page