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Jt 1.png




Junior / Middle / Senior

Ho Chi Minh City



1. Technical Support:

  • Working together with Technical Support Team to help troubleshoot incidents, problem,s and change management to ensure all reported issues are resolved as per pre-defined SLA

  • Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager

  • Document troubleshooting and problem resolution steps.

  • Provide on-call support outside regular business hours as and when required.

2. Development:

  • Create and maintain API Bridge solution between SDK and cross-platform (i.e. Flutter, ReactNative, Cordova…)

  • Managing Diagnostic applications including maintaining, update applications regularly

  • Managing Asset verification tool

3. Project Integration:

  • Participate in the project with customers to support the integration of the company’s solution


  • Bachelor’s degree or equivalent experience

  • Minimum 1-2 years experience with iOS Mobile Development (Object C, Swift)

  • Willing to work beyond business hours as and when required (Overtime benefit will be provided).

  • Willing to help customers and who will not rest until a problem is solved

  • Willing to travel oversea to work at customers’ sites as required

** Nice to have:

  • Experience in a customer-facing role within a high-tech industry, ideally with direct exposure to troubleshooting technical issues.

  • Experience with Android platform, Cross-Platform (i.e Flutter, React Native, Cordova, Kony…)

** Soft skills

  • Able to handle pressures during incidents

  • Work in a team environment

  • Love to work with multi-national customers

  • Previous experience supporting software products and resolving complex technical queries

  • Be smart, driven, curious, and empathetic support member

  • Couple technical acumen with exceptional verbal and written communication skills


Salary range: up to 35mil gross


Offered Salary

1,000 $ - 1,400 $


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