VCG002 - QA ENGINEER
VCG002 - QA ENGINEER
IT
Junior
Ho Chi Minh City
Full-time
Responsibilities
Regularly review the backlog of agents to find out potential compliance issues/Case handling issues/Process issues, and report to leadership team in a timely manner
Make recovery call for risky cases to minimize CPE risks, responsible for recovery call results.
Align with team policy, drive-related actions (Process, compliance policy, KPI related policy, etc.)
Other Daily/weekly/Monthly works (meetings with manager, compliance check, process check, etc.)
Requirements
Excellent communication skills, English language level and strong customer service sense, able to help recover customer experience of high-risk cases
Have strong sense of insight, able to detect employees’ case handling/compliance issues and provide suggestions accordingly
Have strong sense of responsibilities, able to complete all works on time and report feedbacks timely to leadership team
Benefits
Working location: Binh Thanh District, HCMC
Salary range: up to USD 800 gross
Infomation
Offered Salary
600 $ - 800 $
Skills