SHD041 - CUSTOMER SUCCESS MANAGER

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SHD041 - CUSTOMER SUCCESS MANAGER

Sales

Remote

Manager

Full-time

Responsibilities

  • Successfully onboard organizations to the the company's network

  • Successfully execute onboarding targets

  • Work as a liaison within the organization to ensure product continue to enhance capabilities that better serve our customers

  • Propose, develop and lead the execution of adoption plans and corrective action plans for customers

  • Measure and track portfolio, lifecycle stage, adoption levels, upsell, and renewal

  • Identify opportunities for upselling, cross-selling and expand adoption

  • In collaboration with sales, responsible for meeting and exceeding team business targets

  • Establish processes required to ensure efficient, effective team operations - Hold team and individuals accountable for the success

  • In collaboration with the product team, responsible for the deep understanding of all current and future product capabilities and their respective value proposition

  • Drive insights and performance recommendations to customers by analyzing customer data

APPLY

Infomation

Offered Salary

1,500 $ - 3,000 $

Skills

Requirements

  • At least a Bachelor's degree-professional degree or equivalent practical experience

  • 3+ years in the customer-facing organization

  • Analytic and process-oriented mindset

  • Ability to establish and grow in senior-level relationships (Directors, VP, SVP, etc.) being seen as a trusted advisor

  • Comfortable to own and manage monthly & quarterly objectives and quotas

  • Fluent English

Competencies

  • Exceptional organizational and analytic skills

  • Excellent communications and presentations skill

  • Ability to make timely decisions and have sound judgment

  • Ability to collaborate within internal, cross-functional, and cross-cultural teams (e.g. product management, -other customer success team members, customer support, sales, and operations) to deliver effective solutions to customers

  • Strong individual contributor and team player

Nice to have

  • Experience using tools such as Hubspot, Totango, Salesforce.

  • Experience in account management for B2B SaaS, analytic tools, or applications software with a demonstrated track record in exceeding goals.

  • Understanding of global sourcing and/ or manufacturing industry.

Benefits

Salary range: Negotiate