SYF871 - IT SERVICE DESK
SYF871 - IT SERVICE DESK
IT
Middle/Senior
Ho Chi Minh City
Full-time
Responsibilities
Provide Level 2/3 technical support to end-users via phone and email, ensuring prompt and effective resolution of hardware, software, and network-related issues.
Support and maintain Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager.
Collaborate with global teams to triage tickets, manage events, and handle security incidents.
Assist in the design, implementation, and administration of Microsoft cloud infrastructure solutions for our clients.
Oversee user onboarding/offboarding processes, including software installations and system upgrades.
Develop and maintain documentation, including standard operating procedures and knowledge base articles.
Conduct proactive monitoring, performance analysis, and capacity planning of desktop and cloud environments.
Monitor and respond to security alerts using advanced monitoring technologies.
Participate in the planning and execution of technology projects, including migrations and upgrades.
Stay up to date with industry trends and advancements, providing recommendations for continuous improvement.
Own and implement patch and security management, backup monitoring, and issue resolution.
Requirements
A minimum of 3 years of experience in a Level 2/3 desktop support role, preferably in a Service Desk environment.
Strong proficiency in troubleshooting desktop hardware, software, and network-related issues.
In-depth knowledge and hands-on experience with Microsoft cloud technologies, including Office 365, Azure, and Endpoint Manager.
Solid understanding of Active Directory, Group Policy, and desktop operating systems (Windows and macOS).
Familiarity with network protocols, TCP/IP, DNS, DHCP, and VPN technologies.
Experience with Intune application packaging
Familiarity with ITIL processes.
Exceptional problem-solving skills with the ability to diagnose and resolve technical issues independently.
Excellent communication skills, both written and verbal, to effectively interact with clients and team members.
Proven ability to prioritize tasks and work efficiently in a fast-paced environment.
Very good English communication.
Microsoft certifications, such as MCSE, MCSA, or Microsoft 365 certifications, are a plus.
Benefits
Working location: District 4, HCM
Salary range: USD 1,200 – 1,500 Gross
Infomation
Offered Salary
1,200 $ - 1,500 $
Skills