Ensure Platform Stability: Monitor infrastructure and customer environments, analyze alerts, and act quickly to prevent downtime

Lead Incident Response: Own critical incidents, troubleshoot complex issues, and coordinate with System Admins, Developers, and Security teams

Drive Continuous Improvement: Perform root cause analysis, suggest process enhancements, and contribute to post-mortem reviews

Mentor & Grow Teams: Support junior colleagues, share expertise, and help build a strong, autonomous team

Maintain Knowledge & Documentation: Create, update, and consolidate internal knowledge articles and operational procedures

Support Releases & Patches: Track system updates, monitor impacts, and ensure smooth patch deployment

Automation & Process Improvement: Develop and implement automation tools and scripts to streamline system administration tasks. Identify opportunities for process improvements and lead initiatives to enhance efficiency