The client company is a premium direct-to-consumer brand designing and manufacturing high-performance camera bags and accessories, trusted by adventurers, photographers, and creators worldwide. Their products are proudly made in Vietnam and distributed globally through their warehouses in Asia, the U.S., and Europe.

They primarily sell through the Shopify e-commerce platform, with rapid growth driving increasing operational scale and complexity.

We are seeking a strategic, detail-oriented Senior Operations Manager to own and optimize end-to-end global operations. This role is ideal for an experienced supply chain professional with a strong background in freight, warehouse operations, inventory management, and order fulfillment in a fast-paced DTC environment.

Warehouse & Fulfillment Management:

• Oversee 3PL partners in Asia, North America, and Europe.

• Ensure SLAs for order fulfillment, returns processing, and inventory accuracy are consistently met.

• Implement SOPs and process improvements to reduce errors, costs, and delays.

Freight & Logistics Coordination:

• Manage all freight from Vietnam manufacturing to global warehouses (air, sea, courier).

• Optimize routing and freight cost-efficiency while meeting delivery timelines.

• Coordinate with freight forwarders and customs brokers for smooth cross-border shipping.

Shopify & Amazon Order Operations:

• Monitor and manage Shopify and Amazon order flow from checkout to delivery.

• Partner with customer service and warehouse teams to resolve fulfillment issues, backorders, or returns.

• Integrate workflows with Shopify apps and reporting tools.

Inventory Planning & Forecasting:

• Maintain accurate inventory levels across all regions.

• Lead demand forecasting using sales trends, historical data, and product launch plans.

• Align production schedules with global warehouse requirements.

Returns & Reverse Logistics:

• Manage return policies and processes, aligning with customer expectations.

• Collaborate with CX and warehouse teams to optimize reverse logistics and restocking.

Reporting & Cross-Functional Collaboration:

• Develop dashboards to track inventory health, fulfillment performance, and freight spend.

• Partner with Product, Finance, and Marketing on new launches, promotions, and demand surges.

• Support sustainability and compliance goals in operations and shipping.