OEK922 - CUSTOMER OPERATIONS EXECUTIVE
OEK922 - CUSTOMER OPERATIONS EXECUTIVE
Business Development
Mid-Level
Remote
Full-time
Responsibilities
We’re looking for a smart generalist who thrives on solving problems, improving systems, and delivering an exceptional customer experience. You'll be part of a small, high-performing team where your work directly impacts how we operate and scale.
Frontline Support: Address customer inquiries and issues with speed, empathy, and precision.
Customer Onboarding & Success: Guide new customers, set expectations, and help them navigate our system to maximize their success.
Proactive Outreach: Spot opportunities to help customers before they hit roadblocks, including following up on pending actions, troubleshooting proactively, and building relationships.
Ownership & Improvement: Own your day-to-day role and help optimize processes and SOPs.
Internal Collaboration: Work with cross-functional teams to ensure customer feedback drives improvements.
Requirements
2-3 years of experience in operations, customer success, or support, ideally in a startup or high-performing operations role.
A natural problem-solver with strong analytical skills and the ability to think critically and independently.
Excellent communicator-clear, concise, and confident in both written and verbal formats.
Self-motivated and comfortable working remotely with autonomy.
Detail-oriented with a drive for continuous excellence.
Benefits
Working location: Remote full-time (6am – 3pm ICT)
Salary range: Up to VND 35,000,000 gross
Infomation
Offered Salary
1,000 $ - 1,300 $
Skills
