The Director of IT Operations first and foremost is a high-level departmental leader who develops and maintains the infrastructure department’s strategic roadmap, ensuring that infrastructure capabilities continually support the overall business’s goals and objectives. The Director of IT Operations will be responsible for leading a team of system and database administrators to securely deploy and host our Software-as-a-Service (SaaS) platform across

multiple cloud environments. The ideal candidate will have experience in the oversight of a business-critical production platform, including the ability to balance the risks, costs, and value of software deployment, configuration, and operation.

• Continually review and improve policies and procedures to maintain a safe and efficient IT change management capability.

• Apply DevOps principles to increase safe deployment frequency over time to deliver customer value faster.

• Identify, evaluate, and recommend technology solutions for infrastructure and operational challenges such as scalability, security, stability, and cost.

• Develop and manage project plans, timelines, and budgets for infrastructure projects.

• Collaborate with other departments, especially the product development team, to maximize the safety and efficiency of software deployment and operation.

• Stay up-to-date with the latest operational trends, tools, and technologies.