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  • Collaborate with clients to understand their requirements and recommend best practices for utilizing Microsoft Copilot effectively.

  • Assess the organization's current development processes, tools, and workflows to determine how Co-Pilot can best be integrated. This involves understanding the organization's goals, requirements, and challenges to develop a tailored implementation plan.

  • Assisting customers in setting up and integrating Co-Pilot into their existing environments and workflows. This may include installing and configuring Co-Pilot plugins or extensions for integrated development environments (IDEs) and version control systems.

  • Understand the client's specific requirements and configure Co-Pilot to best suit their needs.

  • Integrate Co-Pilot with other development tools and systems, such as code repositories, issue tracking systems, and continuous integration/continuous deployment (CI/CD) pipelines.

  • Provide recommendations on best practices for leveraging Co-Pilot effectively.

  • Guide customers to incorporate Co-Pilot into the software development lifecycle, ensuring code quality and promoting collaboration among development teams.

  • Support customers in optimizing Co-Pilot's performance within specific development environments. This may involve fine-tuning settings, addressing performance bottlenecks, and ensuring smooth integration with other tools and systems.

  • Provide advanced technical support and consultation to clients using Microsoft Copilot.

  • Diagnose and resolve complex Microsoft Copilot implementation, configuration, and performance issues.

  • Develop and deliver customized training sessions and workshops for clients to enhance their understanding and usage of Microsoft Copilot.

  • Work closely with internal teams to escalate and prioritize technical issues, ensuring timely resolution and client satisfaction.

  • Stay updated with the latest advancements and updates in Microsoft Copilot and related technologies to provide proactive support and recommendations.

  • Document processes, solutions, and best practices for internal knowledge sharing and client reference.


  • More than 4 years relevant experience in a customer/end user facing technology support function.

  • Minimum of 3-4 years of experience designing and building Microsoft solutions.Proven experience working with Microsoft Copilot, including implementation, configuration, and troubleshooting.

  • Prior experience working with Microsoft 365, encompassing Teams, Exchange Online, Office 365, Enterprise Mobility & Security, Conditional Access, and related areas within the Power Platform.

  • Strong command of PowerShell, capable of scripting to simplify administrative and deployment tasks.

  • Familiarity with PKI (Public Key Infrastructure) and certificate management.

  • Fundamental grasp of enterprise network architectures and security principles.

  • Thorough understanding of Active Directory and Azure AD Identity models, with the ability to provide recommendations tailored to client requirements.

  • Experience with essential infrastructure components such as DNS, DHCP, AD (Active Directory), GPO (Group Policy Objects), and Windows Server environments.

  • Ability to document high-level solution designs and create detailed as-built and as-configured documentation.

  • Previous involvement in migrating critical workloads (e.g., email, files, applications) to cloud-based platforms.

  • Microsoft and/or relevant vendor certifications.

Support Services:

  • Experience and desire to work in a multicultural team and environment.

  • Strong problem-solving skills and ability to troubleshoot technical issues.

  • Good oral and written communication skills in the desired language(s).

  • Drive customer communication during critical events

  • Obtain and maintain vendor certifications. Minimum of 5 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740

  • Have an ITIL V4 Foundation or higher certification.

  • Strong understanding of programming languages, software development methodologies, and version control systems.

  • Excellent problem-solving and analytical skills, with the ability to quickly diagnose and resolve complex technical issues.


Working location: Tan Binh District, HCMCOR Hanoi

Salary range: up to USD 5,400 gross


Offered Salary

3,000 $ - 5,400 $


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