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  • Collaborating with the wider team to drive initiatives and client projects forward.

  • Participating in pre-sale activities to gather client requirements and propose tailored solutions.

  • Assisting in the creation of client project proposals.

  • Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on:

OneDrive and SharePoint
Exchange Online
Identity and Security
Microsoft Endpoint Manager
Mailbox Migration O365
Infrastructure Integration
Enterprise Mobility Assessment
MS Teams Rollout
Security Mobility Management
Backups (preferably Mettalic)

  • Evaluating existing on-premises and/or cloud-based solutions to map out future directions.

  • Analysing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services.

  • Acting as a subject matter expert and advisor for clients, aiding in their transition to the cloud and conducting necessary assessments.

  • Taking the lead on exciting client projects and coordinating teams to achieve project milestones.

  • Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients.

  • Comfortable engaging in consulting scenarios, both with clients and internally.

  • Ability to contribute expertise and insights during pre-sales activities.

Support Services:

  • Provide level-2 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues.

  • ⁠variety of Exchange Online and/or current Outlook, SharePoint, Teams

  • Good PowerShell knowledge. Ideally some experience in Power Automate/PowerApps

  • Good knowledge of M365 Security & Compliance Features and Authentication protocols.

  • Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory).

  • Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.

  • Solid experience supporting M365 applications.

  • Collaborate with Level 1 and Level 3 support teams to ensure timely resolution of issues and adherence to SLAs.


  • At least 4 years of prior experience working with Microsoft 365, encompassing Teams, Exchange Online, Office 365, Enterprise Mobility & Security, Conditional Access, and related areas within the Power Platform.

  • Minimum 5 years experience with endpoint solutions (Intune)

  • Strong command of PowerShell, capable of scripting to simplify administrative and deployment tasks.

  • Familiarity with PKI (Public Key Infrastructure) and certificate management.

  • Fundamental grasp of enterprise network architectures and security principles.

  • Proficient in troubleshooting and resolving issues related to Microsoft technologies.

  • Thorough understanding of Active Directory and Azure AD Identity models, with the ability to provide recommendations tailored to client requirements.

  • Experience with essential infrastructure components such as DNS, DHCP, AD (Active Directory), GPO (Group Policy Objects), and Windows Server environments.

  • Ability to document high-level solution designs and create detailed as-built and as-configured documentation.

  • Previous involvement in migrating critical workloads (e.g., email, files, applications) to cloud-based platforms.

  • Microsoft and/or relevant vendor certifications.

Support Services:

  • Experience and desire to work in a multicultural team and environment.

  • Strong problem-solving skills and ability to troubleshoot technical issues.

  • Good oral and written communication skills in the desired language(s).

  • Drive customer communication during critical events

  • ⁠Obtain and maintain vendor certifications. Minimum of 5 from MS-900, AZ-900, PL-900, SC-900, MS-100, MS-101, MS-102, MS-201, MS-202, MS-203, MS-220, MS-700, MS-720 (for Unified Communications), MS-740

  • Have an ITIL V4 Foundation or higher certification.

  • A bachelor’s degree in computer science, information technology, or a related field is preferred.

  • Solid understanding of cloud computing concepts, architectures, and best practices.


Working location: Tan Binh District, HCMCOR Hanoi

Salary range: up to USD 4,200 gross


Offered Salary

3,000 $ - 4,200 $


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