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SLB124 - CUSTOMER RELATIONSHIP MANAGER

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SLB124 - CUSTOMER RELATIONSHIP MANAGER

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Marketing

Senior

Ho Chi Minh City

Full-time

Responsibilities

The Chief Representative should possess dynamic capabilities and a network. Being based in Vietnam, I report to the managing director, who oversees the day-to-day operations of the Vietnam office and ongoing business activities. He/She is responsible for driving the Company’s growth and ensuring compliance with local laws and regulations. He/She is expected to work closely with the Singapore headquarters and report on market research/analysis to share his/her recommended insights.


Strategic Planning

  • Develop and execute marketing and business strategies aligned with the Company’s goals in Vietnam for targeted market segments.

  • Work closely with the Management, Department Heads, and the person in charge of this project to share on-the-ground and critical business information, such as legal compliance matters, market insights, leads, and recommendations.

  • Participate in and perform analysis of business opportunities, and potential client needs. 

Maintain Relationship

  • To ensure compliance, maintain relationships with existing customers, stakeholders, government officials, regulatory bodies, and relevant authorities.

  • Relay contact information of customers and/ or suppliers who are interested in doing

  • business with the Head Office

Market Research and Analysis

  • Conduct market research to understand local trends in Vietnam in relevance to the current economic situation, related investments, marketing, and demand for services and competition in relevant market segments.

  • Analyse and formulate countermeasures for the business competitive strategy

Representation

  • Act as the face of the organization in Vietnam, representing the Company’s interests, values, and goals to customers, stakeholders, and the public if any.

  • Help to source goods and supplies as required.

Risk Management

  • Check and control the quality and quantity of secondary materials to be purchased in Vietnam

  • Assess and mitigate risks associated with operations in Vietnam, including legal, financial, and reputational risks.

Government and Regulatory Compliance

  • Study and understand Vietnam's statutory law and regulations, in particular tax and export related.

Team Management

  • Manage and oversee administration of the Representative Office.

  • Led and managed local team, ensuring cohesion and alignment with the Company’s objectives and goals for Vietnam.

Financial Acumen

  • Prepare and manage operational budget projection forecast, expenses and adherence to financial targets.

Any other ad-hoc duties required.

Requirements

  • Minimum Degree in any field, preferably business-related.

  • Minimum 5 years experience in a manufacturing/recycling environment is preferred.

  • Proficiency in English and Vietnamese, both written and spoken.

  • Knowledge of Microsoft applications such as Outlook, Teams, Word, Excel, and PowerPoint

  • Ability to work in a fast-paced environment and convey information on a timely basis.

  • Possess an inquisitive mind with strong strategic planning and execution skills, with the ability to align local strategies with company objectives.

  • Demonstrates ability to identify and capitalize on business opportunities, develop strategic partnerships, and expand the company's presence within the Vietnamese market.

Benefits

Working location: District 3, HCMC

Salary range: Up to VND 50,000,000 Gross

Infomation

Offered Salary

1,800 $ - 2,000 $

Skills

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