SLB124 - CUSTOMER RELATIONSHIP MANAGER
SLB124 - CUSTOMER RELATIONSHIP MANAGER
Marketing
Senior
Ho Chi Minh City
Full-time
Responsibilities
The Chief Representative should possess dynamic capabilities and a network. Being based in Vietnam, I report to the managing director, who oversees the day-to-day operations of the Vietnam office and ongoing business activities. He/She is responsible for driving the Company’s growth and ensuring compliance with local laws and regulations. He/She is expected to work closely with the Singapore headquarters and report on market research/analysis to share his/her recommended insights.
Strategic Planning
Develop and execute marketing and business strategies aligned with the Company’s goals in Vietnam for targeted market segments.
Work closely with the Management, Department Heads, and the person in charge of this project to share on-the-ground and critical business information, such as legal compliance matters, market insights, leads, and recommendations.
Participate in and perform analysis of business opportunities, and potential client needs.
Maintain Relationship
To ensure compliance, maintain relationships with existing customers, stakeholders, government officials, regulatory bodies, and relevant authorities.
Relay contact information of customers and/ or suppliers who are interested in doing
business with the Head Office
Market Research and Analysis
Conduct market research to understand local trends in Vietnam in relevance to the current economic situation, related investments, marketing, and demand for services and competition in relevant market segments.
Analyse and formulate countermeasures for the business competitive strategy
Representation
Act as the face of the organization in Vietnam, representing the Company’s interests, values, and goals to customers, stakeholders, and the public if any.
Help to source goods and supplies as required.
Risk Management
Check and control the quality and quantity of secondary materials to be purchased in Vietnam
Assess and mitigate risks associated with operations in Vietnam, including legal, financial, and reputational risks.
Government and Regulatory Compliance
Study and understand Vietnam's statutory law and regulations, in particular tax and export related.
Team Management
Manage and oversee administration of the Representative Office.
Led and managed local team, ensuring cohesion and alignment with the Company’s objectives and goals for Vietnam.
Financial Acumen
Prepare and manage operational budget projection forecast, expenses and adherence to financial targets.
Any other ad-hoc duties required.
Requirements
Minimum Degree in any field, preferably business-related.
Minimum 5 years experience in a manufacturing/recycling environment is preferred.
Proficiency in English and Vietnamese, both written and spoken.
Knowledge of Microsoft applications such as Outlook, Teams, Word, Excel, and PowerPoint
Ability to work in a fast-paced environment and convey information on a timely basis.
Possess an inquisitive mind with strong strategic planning and execution skills, with the ability to align local strategies with company objectives.
Demonstrates ability to identify and capitalize on business opportunities, develop strategic partnerships, and expand the company's presence within the Vietnamese market.
Benefits
Working location: District 3, HCMC
Salary range: Up to VND 50,000,000 Gross
Infomation
Offered Salary
1,800 $ - 2,000 $
Skills