Delivery / Team:

• Responsible for overall delivery setup and execution, people and financial management for the assigned software services projects/ program workstreams in order to realize defined business outcomes with mid-sized, globally distributed teams

• Partner with delivery leads, client,s and other internal/ external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies, and tools, execution of ceremonies and drive continuous improvement of delivery engagements

• Manage relationships & status reporting within the organization, with clients & applicable third parties

• Manage internal and external dependencies for the project or program

• People management responsibilities for team members, track leads, scrum masters, and product owners

• Assist the team in the early identification of impediments and work accordingly with the organization and/or other teams in order to remove them or mitigate their impact on the product development process.

• Train and Mentor the team in the correct understanding of Agile values, principles, and applicable frameworks, enabling the team to identify how to get the most value out of them within the context of the project.

• Drive Agile scrum ceremonies and enable the team to deliver value

• Make effective and timely use of escalations to the account management team, senior leadership, and/or client when needed.

• Actively support team happiness through building an environment of trust, openness, and safe experimentation.

• Coach the team towards effective Quality outcomes in terms of Product, Process, and Technical implementation - with excellence in mind

• Risk & Dependency management - with safety & effectiveness in mind

• Metric management - with continuous improvement in mind

• Communication & Reporting - with better visibility, assertiveness & transparency in mind.

Operations:

• Set up teams (together with Tech Lead) by raising requests as needed, selecting team members based on project needs & engagement constraints, and setting them up for success by building a shared understanding of the client expectations and engagement conditions.

• Actively look for opportunities for growth for Xebia’s position within the client engagement and follow through accordingly to turn them into a new business (i.e. supporting proposals, contributing to forming new teams, etc.).

• Take timely care of project assignments & release for team members.

• Manage team leaves/vacations requests helping the team to assess the delivery & financial implications and plan accordingly to avoid/mitigate impacts.

• Manage customer satisfaction through the regular submission of surveys and follow through with corrective/improvement actions with the team as needed.

• Keep a close record of contracts to make sure they are valid and fully executed at any point in time within the engagement timeframe.

• Prepare for and attend to project audits, holding discussions and getting to agreements with a constructive and value-driven mindset.