The Technical Platform Manager will ensure the platform's operational excellence, reliability, and scalability. Reporting to the CTO, this is a hands-on role involving monitoring, incident resolution, and client engagement. In the short term, the role does not involve direct team management but will require strong cross-functional coordination. 

This role coordinates with Product Owners and developers, who separately report to the CTO for project-related tasks.

Platform Operations & Maintenance:

• Monitor and manage platform services to ensure uptime and performance SLAs are met.

• Troubleshoot and resolve platform incidents to maintain seamless operations.

• Implement monitoring tools and dashboards for real-time observability.

Incident & SLA Management:

• Own the incident management process, ensuring rapid issue resolution.

• Develop and enforce SLA compliance, tracking key service metrics.

• Lead post-incident reviews, ensuring corrective actions are implemented.

Crisis & Client Communication:

• Serve as the primary technical contact for platform-related escalations.

• Communicate effectively with internal teams, leadership, and external clients.

• Provide clear, structured updates during crises.

Security & Compliance:

• Conduct regular security audits and vulnerability management.

• Implement preventative security measures to mitigate operational risks.

Platform Upgrades & Optimization:

• Plan and execute platform upgrades with minimal service disruption.

• Continuously optimize performance, scalability, and infrastructure resilience.

Database & Cloud Infrastructure Management:

• Administer and optimize MS SQL Server databases for scalability and reliability.

• Manage AWS and Kubernetes-based microservices infrastructure.