EJP518 - IT SUPPORT
EJP518 - IT SUPPORT
IT
Junior / Middle / Senior
Ho Chi Minh City
Full-time
Responsibilities
1. Hardware and Software Operational Support
Setup computer and peripherals for users.
Take responsibility for the maintenance, support, and documentation of the hardware peripherals, PCs, CCTV, Door access control, and Printers…
Analyze and support or cooperate with vendors to resolve problems.
Install OS and other Software based on IT policy.
2. Help Desk Service
An IT Support Technician is required to provide 1st and 2nd line support to our users at the Viet Nam location and remotely all around Asia.
Receive and respond incident ticket should be a hardware-software issue, or related to Servers (AD, file sharing, web app…)
Cover any occasional issues out-of-hours alongside a third-party support provider.
Training user knowledge related to IT scope.
3. Management Tasks
Responsibility for monitoring network, systems, and other hardware operations.
Manage IT assets.
Work with the vendor for purchasing, contract, setup, and maintenance IT items
Requirements
Having a degree in computer science, information technology, information systems, or certificates MCSA, or above is an advantage.
Have experience in customer service and communication skills
English skills – ability to understand English in reading, writing and talking.
Desktop and Laptop support skills (hardware and software) - Hardware and Printer peripherals support skills
Basic TCP/IP Network troubleshooting
Proficient with MAC and OS
Attention to detail and good problem-solving skills.
Benefits
Salary range: up to
Infomation
Offered Salary
Negotiate
Skills