Design and create customized reports and dashboards for a range of internal stakeholders

Implement new customization requests and enhancements including custom objects, page layouts, workflows and templates

Increase usage and sales velocity by automating processes

Collaborate with internal and external developers on new custom features and integration to third party platforms

Collaborate with business development and operations teams to resolve points of friction across the sales process

Support the team in ensuring validity and reliability of data in Salesforce and related systems

Create and maintain documentation on key processes, policies and configurations

Ongoing system administration including managing and maintaining users, profiles and security settings

Stay current with the major Salesforce releases per year, leveraging them to deliver value to the business

Ensure the Salesforce platform remains fully operational if/when system retirements occur