BRV412 - IT DESKTOP SUPPORT

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BRV412 - IT DESKTOP SUPPORT

IT

Ho Chi Minh City

Junior / Middle / Senior

Full-time

Responsibilities

  • Installing and configuring computer hardware and software for corporate workstations (Windows and Mac)

  • Maintain accurate records and inventory of hardware assets

  • Perform troubleshooting on computers and networks using different diagnostic techniques

  • Work with HR to onboard and offboard employees including such tasks as account creation, suspension, changes to security or department structure

  • Responding in a timely manner to service issues and requests

  • Monitoring and maintaining computer systems and networks

  • Providing technical support across the company (this may be in person or over the phone)

  • Provide needed information on IT products or services

  • Provide feedback on processes and make recommendations on areas to improve

  • Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems

  • Serve as an initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel

  • Assist in testing new technology (Software Updates and new programs for compatibility and performance)

  • Create, maintain, and update computer images according to organizational standards and security requirements

  • Other miscellaneous duties as assigned

Infomation

Offered Salary

1,000 $ - 1,500 $

Skills

Requirements

  • Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese

  • A technical, systematic, and logical thought process

  • Problem-solving skills

  • An ability to stick to strict deadlines

  • An ability to prioritize

  • Detail-oriented and organized

  • Ability to multi-task and track multiple objectives, goals, and projects concurrently

** Nice to have:

Experience with the following systems and technologies:

  • Google Workspace

  • JumpCloud

  • SnipeIT

  • Windows operating systems

  • Apple operating systems

  • Microsoft Office Products

Benefits

Salary range: up to USD 1,500 gross