Installing and configuring computer hardware and software for corporate workstations (Windows and Mac)

Maintain accurate records and inventory of hardware assets

Perform troubleshooting on computers and networks using different diagnostic techniques

Work with HR to onboard and offboard employees including such tasks as account creation, suspension, changes to security or department structure

Responding in a timely manner to service issues and requests

Monitoring and maintaining computer systems and networks

Providing technical support across the company (this may be in person or over the phone)

Provide needed information on IT products or services

Provide feedback on processes and make recommendations on areas to improve

Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems

Serve as an initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel

Assist in testing new technology (Software Updates and new programs for compatibility and performance)

Create, maintain, and update computer images according to organizational standards and security requirements

Other miscellaneous duties as assigned