We are seeking a proactive and experienced Senior Office and HR Administrator to oversee administrative operations and support HR functions in our fast-paced call centre. You will play a crucial role in supporting both the day-to-day running of the office and managing employee-related processes across a large, diverse, and shift-based workforce.

This position is ideal for someone with strong multitasking skills, excellent attention to detail, and a passion for maintaining a positive and compliant work environment in a high-volume operation.

HR Administration:

• Manage employee lifecycle processes: onboarding, offboarding, contract management, and employee records.

• Support high-volume recruitment coordination: posting job ads, scheduling interviews, and collecting documents.

• Administer HR systems, ensuring all employee data is accurate and up-to-date.

• Support time and attendance tracking, shift rosters, and leave management in collaboration with team leads.

• Assist with payroll inputs (hours, sick leave, overtime), ensuring accurate and timely reporting.

• Coordinate and support staff engagement initiatives, training sessions, and performance review cycles.

• Act as a point of contact for employee HR-related inquiries and provide guidance on HR policies and procedures, manage HR system.

• Ensure compliance with local labor laws and internal company standards.

Office Administration:

• Oversee day-to-day office functions, including supplies, facility management, and vendor relationships.

• Ensure health & safety protocols and cleanliness standards are maintained.

• Manage internal documentation, notices, and staff communications.

• Support the coordination of team meetings, staff inductions, and internal events.

• Maintain accurate records of security passes and workstation assignments.

• Act as liaison between HR, IT, Facilities, and Operations to support overall business continuity.