Business Analysis & Solutioning:

• Analyze business needs, challenge assumptions, and identify opportunities for process improvement.

• Elicit, analyze, and document business requirements (BRD, FRD, user stories, acceptance criteria).

• Proactively question, validate, and refine requirements to ensure completeness, consistency, and business value.

• Translate business requirements into functional specifications aligned with Salesforce capabilities.

• Collaborate with technical teams to design effective and scalable Salesforce-based solutions.

• Ensuring requirements are clear, consistent, feasible, and aligned with business goals.

• Identify and recommend improvements to business processes and system usage.

Stakeholder Collaboration:

• Act as a trusted sparring partner to stakeholders by providing insights, asking critical questions, and constructively challenging ideas.

• Work closely with the client-side Product Owner to refine requirements, priorities, and product direction.

• Maintain regular and proactive communication to ensure alignment and transparency.

• Facilitate workshops, requirement discussions, and clarification sessions.

• Support stakeholders in decision-making by providing clear analysis and actionable recommendations.

Agile Delivery & Product Support:

• Participating in Agile ceremonies (Sprint Planning, Daily Meetings, Retrospectives).

• Support backlog management and prioritization in collaboration with the Product Owner.

• Assist in UAT planning, execution, and validation.

• Ensure delivered solutions meet business expectations and acceptance criteria.

• Ensure all requirements are well-defined, unambiguous, and ready before development starts.

Salesforce & Data-Oriented Work:

• Work with Salesforce platform (Sales Cloud/ Service Cloud) to support business processes.

• Collaborate with technical teams to define objects, workflows, and configurations.

• Support reporting, dashboards, and data-driven insights for business decision-making.

• Ensure data accuracy, consistency, and usability across systems.

Cross-functional Collaboration:

• Act as a bridge between business stakeholders, Product Owner, and the development team.

• Ensure smooth communication and shared understanding across teams.

• Provide clarification and support to developers and QC when needed.

• Support end users through guidance or training when required.