Prior experience in technical support, desktop support, or a similar role.

Strong technical mindset with great attention to detail.

Understanding of software quality assurance (QA) principles.

Experience with software development lifecycle (SDLC) processes.

Experience with service-oriented architecture (SOA).

Proficiency in Windows, Linux, and macOS environments.

Experience with remote desktop applications and helpdesk software.

Experience with log monitoring tools (e.g., Grafana).

Strong problem-solving skills and attention to detail.

Excellent interpersonal, written, and verbal communication skills.

Understanding of web security standards and best practices.

CRM knowledge is a plus.

Experience providing Level 1 and Level 2 technical support.

Ability to review logs and identify root causes.

Confident with SQL and writing database queries.

Comfortable working with dashboards and alerts, and responding on time.

Ability to work under pressure during incidents and outages.

Basic understanding of JavaScript and Python