Act as a cloud system admin (AWS primarily and knowledge of multi-cloud infrastructure).

Monitoring and maintaining networks and servers.

Creating and automating alerting and monitoring system logs.

Building tools to mitigate weaknesses in incident management or software delivery.

Troubleshooting Support Escalation requests.

Upgrading, installing, and configuring new hardware and software to meet company objectives.

Implementing security protocols and procedures to prevent potential threats.

Creating user accounts and performing access control.

Performing diagnostic tests and debugging procedures to optimize computer systems.

Documenting processes, as well as backing up and archiving data.

Developing data retrieval and recovery procedures.

Designing and implementing efficient end-user feedback and error reporting systems.

Supervising and mentoring IT department employees, as well as providing IT support.

Keeping up to date with advancements and best practices in IT administration.